How do you pay?
You can pay via our online PayPal option, or directly via BACs. We also accept cheque payment, however this does not guarantee bookings due to timescale from depositing to clearing. Places are only ever guaranteed upon receipt of full payment prior to the course.

How much do courses cost?
Costs for courses are clearly identified in the Summer Camp/Winter Academy pages

What happens if it rains?
The TFCC team are experienced when It comes to providing educational yet fun cricketing alternatives in the event of wet weather. 1:1 sessions will be rescheduled, whilst arrangements for team sessions are liaised between TFCC & the club. 

Cancellation Policy
We require at least 48 hours notice prior to any cancellation for any booking to guarantee a full refund (minus a 30% cancellation fee). Cancellations made 14 days in advance will allow a full refund to be given.  We can offer credit notes for cancelled summer courses and Winter Academy bookings, and an alternative session for 1:1s. Credit notes and 1:1s must be booked before the end of the current season. In the event you are unable to attend a 1:1 session you will not be entitled to re-book at a later stage and will be charged.

Changes to a current booking
We understand from time to time you may have to change a booking. Providing there are spaces on alternative courses and 10 days notice is given, you may change courses free of charge

Are the team DBS checked?
All the team hold valid DBS certificates, are Safeguarded and also First Aid trained in line with ECB requirements

Coaches
All our Coaches are ECB Level 2 or above (or equivalent) and are members of the ECB Coaches association
 
Timings , Drop off & Collection Procedure
Courses are always ran from 10am-4pm, and require parents to sign players in and out accordingly.

Do courses get fully booked?
YES! We pride ourselves with limiting the intakes of courses and are strict with numbers to ensure the highest possible level of coaching. Only early booking/payment will limit disappointment!

Changes to courses
From time to time course dates/times/venues/staffing may change. TFCC reserves the right to do this with limited prior notice and explanation, but we will endeavour to provide a suitable alternative at our discretion.

Photography & Data Protection
From time to time, pictures and video footage may be used fro promotional purposes from our coaching. Please remember, you must opt out of this during the registration process.
Your data will not be shared with any third party. We will occasionally email you regarding latest news/courses on offer. If you wish to opt out of our mailing system then please email us with 'Opt Out' to coaching@tomflowerscricketcoaching.com

Feedback
Here at TFCC we are constantly looking to improve our services. If you do have any feedback from our services, please do get in touch with Tom via the contact for or emailing coaching@tomflowerscricketcoahing.com or by calling 07815647892.

Property
We regret we cannot be liable for any personal possessions that children bring on our courses/camps. We recommend that expensive items are not brought along to camps and courses

Child Exclusion
TFCC reserves the right to exclude any child for any reason without explanation (including bad behaviour) if they are deemed to be disruptive or dangerous to others on our programmes. No refund or alternatives will be offered on these occasions

Inclusion Policy
Here at TFCC we pride ourselves in making cricket accessible to all. We will do our upmost to cater for all requirements, needs and disabilities, however decisions will be made on a case-by-case basis depending on the needs of the individual and the relevant experience of the staff involved.